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FAQ

Shipping & Returns

How quickly will my order ship?

We know firsthand how important having the right gear is for a fun and smooth trip so we aim to ship every order within three days of it being placed. However, sometimes fulfillment can take longer depending on product availability. If you need your order quickly for a trip, send us an email at orders@flashpackerco.com and we'll see what we can do! 

As soon as your order ships, you’ll receive an email with tracking information so you know when to expect your delivery. For more details on our shipping policy check out our Shipping & Returns page. 

I received one of the products I ordered but not the other?
If you bought multiple items they may ship separately. You will receive a tracking number for each shipment and they might not be sent out at the exact same time.

What if my package is late or never arrives?

Happy Customers | Satisfaction Guarantee

We use tracking codes to follow all of our shipments. If you’re concerned your order is late or missing contact us and we’ll help you sort it out!

What do I do if I’m not happy with a product I receive?

If you receive a product you bought from Flashpacker Co and it's not quite what you expected, you can send it back for a full refund for any reason in the first 30 days. Our Shipping & Returns page has all the details. 

How long do I have to make a return?
You can initiate a return within 30 days of purchase.

How do I return a product?
Use the Return Request Portal to enter your order details and get your prepaid shipping label. Print the label, attach to the box, and drop off at your nearest UPS drop point.

How quickly will my return be processed?
You can initiate a return at any point within 30 days of purchase and produce the return shipping label immediately. Once we receive the product and verify its condition, your full refund will be issued. Depending on your payment method you should receive it within a couple days.

Can I return anything?
Yes! Anything purchased from Flashpacker Co can be returned as long as it is unused and in its original condition.

How quickly will I get my refund?
We’ll issue your refund as soon as we receive the product and verify that it is in its original, unused condition. Depending on your payment method you should receive it within a couple days.

Where can I see your full shipping and returns policy?
On our Shipping & Returns page.


Products & Service

How long can I expect my product to last?
We want your product to get as much use as possible. Every brand and product is different so check out the About tab on a product page to see what warranty period is offered.

Do you really test all your brands you sell?
We sure do and we often write about them in our Gear Guides!

How do I know you’re really the travel experts you say you are?
Our team is made up of avid travelers, digital nomads, and gear lovers. We regularly write about our adventures in the Our Travels section of our blog.

 

 

What Our Customers Are Saying:

Bri Jones

Hear from Our Happy Customers!


“These guys really know their stuff! The quality of the products on offer is amazing and so well thought out, and the customer service is just as good. As a seasoned traveler I was so happy to find a website that offered everything I needed, all in the one place, for a really great price. Their articles are so insightful and are an awesome source of information and inspiration. Couldn't recommend them more.”

Mike Maguire


“I love this company. The products are spot on and my purchase was easy, on time and it arrived in perfect shape. Go beyond the products and check out the content on the website. Using their travel info to plan my post-covid trips. Can't wait!”

Linda Moreland - Local Google Guide


“10% off first order, free shipping orders over $15. Has Luggage locks $9.95 Chrome travel briefcases $160. Foldable sun glasses, Backpacks, Duffle bags, waterproof gear, 💼 visit website and place an order”

Molly Wittig


“I love Flashpacker! Great products and service- I wear my Flashpacker hat multiple times a week and always get compliments.”

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